Contact Us
Get in touch for support, refunds, feedback, technical issues, partnerships, or any questions about FitPlate.
Common Support Questions
How do I request a refund?
Email us with your order details and reason for the refund request. We handle refunds on a case-by-case basis, typically for technical issues or service failures.
My meal plan didn't generate properly
If your meal plan failed to generate or has errors, contact us immediately with your order number. We'll regenerate your plan or provide a full refund.
Can I modify my meal plan after purchase?
Meal plans are generated based on your inputs and can't be modified after creation. However, you can generate a new plan with different preferences anytime.
I'm having payment issues
If your payment was charged but you didn't receive your meal plan, email us your transaction details. We'll resolve payment issues within 24 hours.
How do enterprise discounts work?
We offer volume discounts for trainers, nutritionists, and businesses needing multiple plans. Contact us for custom pricing and white-label options.
Can I save my meal plans?
Your meal plans are temporarily saved for convenience, but can be deleted without notice. It's best to download the PDF immediately to keep your plans permanently safe.
Email Us Directly
Send an email and you'll get a response as soon as possible.
Response Time: Typically within 24-48 hours
Best for: Support, refunds, feedback, technical issues, partnerships, and enterprise inquiries
Support & Refunds
Help with meal plans, refund requests, and account issues
Technical & Feedback
Technical issues, bug reports, and suggestions for improvement
Enterprise & Partnerships
Bulk plans, white-label options, collaborations, and business partnerships